Shipping & Delivery

Where We Ship

Brantigo ships across India — all serviceable pincodes covered by our courier partners. You can verify serviceability for your pincode on the product page or at checkout. International shipping is not currently available.

Shipping Charges

Delivery Timelines

Orders are dispatched within 1-2 business days of payment confirmation. Estimated delivery times are:

Order Tracking

Once your order is shipped, you'll receive an email with the courier name, tracking number and a tracking link. You can also track any order on our Track Order page using your order number.

Our Courier Partners

We work with leading Indian logistics providers including Delhivery, Bluedart, DTDC, Ecom Express, Xpressbees, and India Post. The courier assigned to your order depends on your pincode and order size.

Failed Delivery & Reattempts

If a delivery attempt fails (recipient unavailable, incorrect address, refused delivery), the courier typically makes 2-3 reattempts over consecutive days. If all attempts fail, the parcel is returned to us (RTO).

For RTO orders:

• Prepaid orders: we issue a refund per our Refund Policy, less shipping charges
• COD orders: the order is cancelled and not re-shipped without re-confirmation; future COD orders may be restricted

Damaged or Tampered Parcels

If your parcel arrives visibly damaged, tampered with, or appears to have been opened:

• Do not accept the delivery
• Mark "Refused — Damaged" on the courier's POD
• Email support@brantigo.com with photos within 24 hours

We will arrange a free replacement or full refund, including shipping charges.

Multiple Items & Split Shipments

Orders with multiple items may occasionally ship in separate parcels at no additional cost. You'll receive a tracking link for each shipment.

Delays Beyond Our Control

While we work hard to meet stated timelines, delays can occur due to weather, strikes, transit disruptions, public holidays, courier-side issues, or events of force majeure. Brantigo is not liable for delays caused by such factors, but we will keep you informed and work to resolve the situation as quickly as possible.

Address Accuracy

Please ensure your shipping address is complete and accurate, including a working mobile number and a recognisable landmark. Brantigo is not responsible for parcels lost or delayed due to incorrect or incomplete addresses. Address corrections requested after dispatch may not always be possible.

GST Invoice

A GST-compliant invoice is included with every parcel. A soft copy is also emailed to you on dispatch. GSTIN: 07AANCB6145K1ZB.

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