Frequently Asked Questions

Browse the shop, add items to your bag, and proceed to checkout. Enter your shipping details, choose UPI or COD, and confirm. You'll receive an email confirmation within minutes.

We accept UPI payments (Google Pay, PhonePe, Paytm, BHIM and other UPI apps) and Cash on Delivery (COD) on serviceable pincodes. COD adds a ₹49 non-refundable handling fee.

COD is available on most pincodes across India, subject to courier serviceability. You can verify on the checkout page — if COD isn't shown, your pincode may not be eligible.

Yes. We use PCI-DSS-compliant payment gateway partners and HTTPS encryption throughout. We do not store card data, UPI PINs or bank account numbers on our servers.

UPI payments occasionally take a few minutes to reflect. Check your email (including spam) after 15-20 minutes. If still missing, email support@brantigo.com with the UPI/UTR reference and we'll resolve it.

Delhi NCR: 2-4 business days. Metro cities: 3-5 days. Tier-2: 4-7 days. Remote/NE/J&K: 7-10 days. Orders are dispatched within 1-2 business days of payment confirmation.

Flat ₹79 on orders below ₹999. FREE shipping on orders ₹999 and above.

Visit the Track Order page with your order number, or click the tracking link in your shipment email.

Courier partners typically make 2-3 reattempts on consecutive days. You can also coordinate directly with the courier using the contact info in your tracking SMS.

Not at this time. We currently ship within India only.

Returns are accepted within 7 days of delivery, provided items are unworn, unwashed, with original tags and packaging. Read the full Refund Policy for details.

Email support@brantigo.com within 7 days with your order number, reason and a photo. We'll arrange a reverse pickup (where serviceable) or a self-ship return.

UPI/online refunds: 5-7 business days from approval. COD refunds via NEFT/IMPS: 7-10 business days. Store credit: 1-2 business days.

Shipping charges and the COD handling fee are non-refundable on customer-initiated returns. Full refunds (including shipping) apply only to defective items, wrong items, or cancellations by Brantigo.

Innerwear and lingerie (hygiene), customised or altered items, accessories like jewellery, items marked "Final Sale", and items damaged due to misuse.

Each product page includes a detailed size chart with body measurements. If unsure, write to support@brantigo.com with your measurements and we'll recommend the best fit.

We photograph and edit colours as faithfully as possible, but actual shades may vary slightly depending on your screen. Handcrafted, hand-embroidered or block-printed items may also have minor natural variations — part of their character.

Yes, but tailoring varies slightly by silhouette and fabric. Refer to the size chart on each product page for body and garment measurements.

Not currently. We recommend ordering true to size based on the chart.

No, guest checkout is supported. You only need a valid email and phone for order updates.

Email support@brantigo.com or call +91 7988728709 (Mon-Sat, 10 AM-7 PM). We respond within 24 hours on business days.

At checkout, enter the code in the "Coupon Code" field and click Apply. Valid discounts are reflected in the order summary instantly.

Yes, any time before dispatch. Email or call us with your order number — we cancel within 24 hours. After dispatch, please refer to the Refund Policy.