Refund & Cancellation Policy

Our Commitment

At Brantigo, every piece is curated with care. If something isn't quite right, we want to make it right — quickly and transparently. This policy sets out how cancellations, returns and refunds work, with clearly specified timelines.

1. Order Cancellation

Before Dispatch

You may cancel your order any time before it is dispatched. To request cancellation, write to support@brantigo.com or call +91 7988728709 with your order number. Cancellations are processed within 24 hours.

After Dispatch

Once your order has been handed over to the courier, it cannot be cancelled. You may refuse delivery, in which case the order will return to us and be processed as a return (see Section 2). COD handling fees are non-refundable in such cases.

2. Returns & Exchanges

We accept returns and exchanges within 7 days of delivery, provided the product is:

• Unworn, unwashed and unused
• In original packaging with all tags, labels and accessories intact
• Free of stains, perfume, deodorant or other odours
• Accompanied by the original invoice

How to Initiate a Return

1. Email support@brantigo.com within 7 days of delivery with your order number, reason for return, and a photo of the item.
2. Our team will respond within 24-48 hours with return instructions and a reverse pickup request (where serviceable).
3. Once we receive and inspect the item (typically 2-3 business days after pickup), we'll confirm your refund or dispatch your exchange.

3. Items Not Eligible for Return

• Innerwear, lingerie and intimate apparel (hygiene reasons)
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Customised, made-to-measure, or altered garments
• Accessories such as jewellery, hair accessories and clutches
• Items damaged due to misuse, mishandling or normal wear after delivery
• Items returned without original tags, packaging or invoice

4. Refund Timelines

Once your return is received and approved by our quality team, refunds are processed as follows:

5. Defective or Wrong Items

If you receive a defective, damaged, or wrong item:

• Email support@brantigo.com within 48 hours of delivery
• Attach clear photos showing the defect / wrong item
• We will arrange a free reverse pickup and ship a replacement at no cost, or process a full refund including shipping charges

6. Reverse Pickup & Self-Ship

For serviceable pincodes we arrange free reverse pickup. For non-serviceable pincodes, you may self-ship the parcel to our return address (provided by our team). Self-shipping reimbursement of up to ₹100 is offered for approved returns.

7. Failed / Pending UPI Payments

If a UPI payment is debited from your account but our system did not confirm the order, the amount is auto-reversed by your bank within 5-7 business days. If it does not, please contact us with the UTR/UPI reference number and we will work with our gateway partner to resolve it.

8. Order Modification

Order modifications (size change, address correction, item swap) are accepted only before dispatch. Please contact us within 2 hours of placing the order for the best chance of accommodating changes.

9. Refund Confirmation

You will receive an email confirmation once your refund has been initiated, along with the expected credit date. If you do not see the refund in your account within the stated timeline, please share the email confirmation and your bank statement with us — we'll escalate immediately.

10. Governing Law

This Refund & Cancellation Policy is governed by the laws of India and is subject to the exclusive jurisdiction of the courts in New Delhi, India.

Contact for Returns